Employment

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Student Accounts Clerk

Job Title:                    Student Accounts Clerk 

Reports To:               Student Account Manager     

Position Type:           Full-Time, 12-Month

FLSA Status:             Salaried, Exempt

Remote Work:           Unavailable   
                       

OVERVIEW:  Under general supervision, the Student Accounts Clerk will provide administrative support for the Business Office including answering phones and assisting with walk in clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Performs cashiering and refunding functions for student accounts.
  • Must be familiar with college billing and refund policies, institutional and FERPA confidentiality regulations.
  • Provide quality customer service to all customers, co-workers, students, faculty, and staff.
  • Receipt student account monies on a daily basis with quality customer service and professionalism.
  • Receipting and reconciling credit cards and online payments daily.
  • Process, print and mail student account statements.
  • Maintain knowledge of legal collection guidelines and student privacy act.
  • Post on-campus transactions to student accounts.
  • Post scholarship transactions to student accounts.
  • Post Financial Aid awards to student accounts.
  • Process refund report for Pell, SEOG, student loan or general refunds due to change of schedules.
  • Set up charges/refunds each semester before enrollment starts.
  • Maintain charge/refund and misc. charge tables in Campus Anyware.
  • Process Add/Drop Forms on a daily basis.
  • Process all third-party billings, including Florida Prepaid.
  • Monitor delinquent report, make calls and send notices on a monthly basis.
  • Transfer of in-house collections to collection company as needed.
  • Process write-offs as needed.
  • Process 1098T forms each year, and file with government.
  • Receipt monthly collections payments and reconcile collections accounts.
  • Finalization of student bills each semester.
  • Flushing of students not finalized each semester.
  • Distribute student refund checks.
  • Assist with the preparation of yearly audit.
  • Meet attendance expectations as required for position.
  • Answer calls and route calls as needed to ensure that client receives accurate information.
  • Respond to emails sent by parents and/or students.
  • Monitor, order and maintain an adequate amount of office supplies.
  • Assist student workers as needed with day-to-day duties.
  • Process returned mail.
  • Other duties as assigned or as become evident.

COMPETENCIES:

  • Ability to read and comprehend basic instructions while carrying out those functions received in written, oral and schedule form.
  • Ability to effectively respond to both internal and external stakeholders.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals.
  • Ability to pay attention to detail.
  • Ability to utilize good interpersonal communication skills.
  • Ability to remain professional at all times during stressful situations.
  • Ability to work independently and in teams.
  • Ability to prioritize and organize work to meet deadlines. 
  • Ability to follow confidential procedures.
  • Ability to operate office equipment.

COMPUTER SKILLS:

  • Proficient ability to use Microsoft Office software to include Excel, Access, Word, and Outlook.
  • Proficient ability to use Business Office databases and software, including but not limited to Campus Anyware, MIP, and Nelnet.
  • Ability to use electronic mail software to include Microsoft Outlook.
  • Ability to use multiple internet browsers.

PHYSICAL DEMANDS:

  • While performing the duties of this job, the employee is regularly required to sit a normal seating position for extended periods of time.
  • While performing the duties of this job, the employee is regularly required to reach by extending hand(s) or arm(s) in any direction.
  • While performing the duties of this job, the employee is regularly required to spend a considerable amount of time using their hands to write, handle, control, or feel objects.

VISION REQUIREMENTS:

  • Ability to see within normal parameters.

WORK ENVIRONMENT:

  • This position works in an environment with a moderate noise level and interruptions.

SUPERVISORY RESPONSIBILITIES:

  • This job has no supervisory responsibilities.

EDUCATION, EXPERIENCE, and TRAINING:

  • High School Diploma or General Education Degree (GED) and a minimum of 2 years of related experience. Associates Degree preferred.

Please complete the online application for employment found at http://www.sa.edu/about-us/emplovment-opportunities.

St. Andrews is a member of the Association of Presbyterian Colleges and Universities and an Affirmative Action/Equal Opportunity employer. www.sa.edu

Spring classes begin January 7th!